ปัจจัยที่มีความสัมพันธ์กับประสิทธิภาพในการดำเนินงานคุ้มครองผู้บริโภคด้านผลิตภัณฑ์สุขภาพของหน่วยบริการสุขภาพระดับปฐมภูมิที่สังกัดองค์การบริหารส่วนจังหวัดในประเทศไทย

Pennapa Sriring; Tipaporn Kanjanarach; Chaweewan Sridawruang; Atcharawadee Sriyasak; Wuttikul Thanakanjanaphakdee; Bandit Nitkhamhan; Weerapong Thumchotang; Supavit Phuvarit

Authors

Pennapa Sriring Faculty of Public Health and Allied Health Sciences, Praboromarajchanok Institute
Tipaporn Kanjanarach Faculty of Pharmaceutical Sciences, Khon Kaen University
Chaweewan Sridawruang Faculty of Nursing, Praboromarajchanok Institute
Atcharawadee Sriyasak Faculty of Nursing, Praboromarajchanok Institute
Wuttikul Thanakanjanaphakdee Faculty of Public Health and Allied Health Sciences, Praboromarajchanok Institute
Bandit Nitkhamhan Faculty of Public Health and Allied Health Sciences, Praboromarajchanok Institute
Weerapong Thumchotang Khon Kaen Provincial Administrative Organization
Supavit Phuvarit Faculty of Public Health and Allied Health Sciences, Praboromarajchanok Institute

Keywords:

consumer protection, health products, primary care unit, provincial administrative organization

Abstract

The role of health product consumer protection has also been transferred to the primary care unit (PCU) of the provincial administrative organization (PAO). This research aimed to evaluate health product consumer protection role of the transferred PCUs, including network supports, health literacy, practices, attitudes, satisfaction, readiness, and to identify factors associated with their role efficiency. A self-administered questionnaire was used to gather information from 404 officials responsible for consumer protection in the PCUs. Most of the respondents were female, aged 38.1 years (SD = 9.98), 83.7% had bachelor’s degree education, 54.5% were in technical public health job titles. The PAO support was at a moderate level. Out of a full score of 10, the mean knowledge score was 5.9 (SD = 1.73); the health literacy score was 3.79 (SD = 0.85) out of 6; the readiness score was 13.8 (SD = 6.08) out of 20. From the full score of 5, their consumer protection activities were low with a mean score of 2.68 (SD = 1.15) out of 5; but with positive attitude (mean = 4.12, SD = 0.56); with satisfaction 3.72 (SD = 0.75); and the efficiency 3.71 (SD = 0.82). The factors associated with efficiency of health products consumer protection were readiness (OR_adj= 6.84), satisfaction (OR_adj = 3.46), networking and supports (OR_adj = 3.11), and health literacy (OR_adj = 2.63).

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