Factors related to the Satisfaction of Udon Thani Hospital Personnel with Patient Transportation Service using Smart Porter Grab of the Patient Transportation Service Unit

Abstract

        Therefore, patient transfer is very important for medical treatment. It is necessary to manage the patient transfer or transfer service system to reduce the risks that may occur from the transfer service, reduce waiting time, reduce errors, and ensure that patients are safe and efficient. To study the satisfaction of Udon Thani Hospital personnel in terms of patient transport service management using Smart Porter Grab of the patient transport service unit of Udon Thani Hospital. It was found that 86.1 percent of the personnel at Udon Thani Hospital were female, 78.1 percent had a bachelor's degree, 69.8 percent were operating, and 55.3 percent used the service more than 10 times per month. Factors that are important in management                    (11 M) Human resource management (Man) average rate 3.76 Budget management (Money) average rate 3.59 General management (Management) average rate 3.71 Material management (Material) average rate 3.62 Morality management (Morality) average rate 3.86 Customer service (Market) average rate 3.74 Information management (Message) average rate 3.85 Method, procedure, or technique (Method) average rate 3.90 Time management (Minute) average rate 3.73 Coordination (Mediation) average rate 3.87 Performance measurement (Measurement) average rate 3.90 Risks to No risk at 73.1 percent, satisfaction at an average rate of 3.80, And overall management has a positive relationship with satisfaction, with statistical significance at the .01 level.And the relationship between risk and satisfaction, most of them have a low level of risk, 82.80 percent. Next was at a very high risk level at 11.50 percent, and the factors that were important to management (11 M) overall had a high level of statistical relationship (p-value= <0.001)