การรับรู้และความพึงพอใจของผู้มีส่วนได้ส่วนเสียต่อระบบหลักประกันสุขภาพแห่งชาติ เขตบริการสุขภาพที่ 10

Nitchanun Suwannakoot; Suvapat Nakrukamphonphatn; Ruengsin Thuennade

Authors

Nitchanun Suwannakoot Faculty of Nursing, Ubon Ratchathani University
Suvapat Nakrukamphonphatn Faculty of Nursing, Ubon Ratchathani University
Ruengsin Thuennade National Health Security Office, Health Region 10

Keywords:

perception, satisfaction, stakeholders, national health security system, Health Region 10

Abstract

This mixed method research aimed to study perception and satisfaction of stakeholders towards national health security system in Health Region 10. The data were collected by questionnaire and semi-structured interview. Data analysis was done by using descriptive statistic and content analysis. The results of this study were based on interviews with 294 clients aged between 15 - 77 years old, and 304 service providers aged between 22 - 59 years old. Perceptions of all aspects of the national health security among providers and clients were high to highest, and satisfactions on national health security among providers and clients were highest. Their recommendations included: health promotion and disease prevention should be emphasized; cross-boundary medical expenses should be allowed to manage locally; fund should be transferred directly to health promoting hospital; personnel of the local government organization should be trained on relevant regulations of fund management.

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