The Satisfaction of Out-Patients Department Service in The Suddhavej hospital, Faculty of Medicine, Mahasarakham University

Abstract

A study of the satisfaction of service recipients with the services of the outpatient department of Suddhavej Hospital, Faculty of Medicine Mahasarakham University. The objective is to study the satisfaction of service recipients with the services of the outpatient department. This is a descriptive research study on outpatients who come to use the medical services of Suddhavej Hospital, Faculty of Medicine Mahasarakham University during August - October 2023. Simple random sampling method: 391 people. The tools used include Part 1, a personal data recording form, including information on gender, age, marital status, and highest level of education attained. Average monthly income and Part 2: Questionnaire on customer satisfaction with the outpatient department's services.

The results of the study found that service recipients had overall opinions on the hospital's service quality factors at a moderate level. Considering each aspect, it was found that the aspect with the highest average was the aspect of providing confidence to those receiving services, followed by the aspect of reliability and trustworthiness. In terms of responding to the needs of service recipients and understanding and empathy sympathize with those who receive services. The aspect with the last average value is the concreteness of the service and it was found that service recipients had a high level of satisfaction with the services of Suddhavej Hospital, Faculty of Medicine Mahasarakham University as a whole is at a high level. When considering each item, it was found that the item with the highest mean value was satisfaction with the service quality of Suddhavej Hospital, followed by feeling satisfied with Suddhavej Hospital.