Factors related to satisfaction of outpatients of Lomkao Crown Prince Hospital, Lomkao District, Phetchabun Province

Abstract

This descriptive research aimed to study 1) the satisfaction level of outpatients of Lomkao Crown Prince Hospital, Lomkao District, Phetchabun Province, and 2) the factors related to the satisfaction of outpatients of Lomkao Crown Prince Hospital, Lomkao District, Phetchabun Province, totaling 311 persons. The research instrument was a questionnaire consisting of personal factors, service quality factors, and satisfaction of outpatients. The reliability of the whole questionnaire was 0.98. Data were analyzed using frequency distribution, percentage, mean, standard deviation, and correlation using Pearson's product moment correlation coefficient, with a statistical significance level of 0.05.

The results of the study found that the service quality factor was significantly related to the satisfaction level of outpatient service recipients at a statistical level of 0.01 level, r = 0.871** When considering each aspect, it was found that the tangibility of the service was significantly related to the satisfaction level of outpatient service recipients at a statistical level of 0.01 level, r = 0.667** The responsiveness of service needs was significantly related to the satisfaction level of outpatient service recipients at a statistical level of 0.01 level, r = 0.828** The reliability of service provision was significantly related to the satisfaction level of outpatient service recipients at a statistical level of 0.01 level, r = 0.801** The confidence building for service users was significantly related to the satisfaction level of outpatient service recipients at a statistical level of 0.01 level, r = 0.788** The compassion aspect was significantly related to the satisfaction level of outpatient service recipients at a statistical level of 0.01 level, r = 0.862**