Development of A Screening System for Patients Infected with the 2019 Novel Coronavirus “Find, Notify, Pay Drive-Thru” and Home Isolation Treatment

Abstract

The development of new medical service systems to enhance access to healthcare during the COVID-19 pandemic is both crucial and urgently needed. This research aimed to develop a screening system for COVID-19 patients and to evaluate the effectiveness of the system. The research utilized a Research and Development (R&D) process, with the sample group consisting of individuals receiving services from Chiang Mai Municipality Hospital between February 25 and March 17, 2022. Data collection tools included service records from the “Find, Notify, Pay Drive-Thru” system and a satisfaction questionnaire regarding the system. Data were analyzed using descriptive statistics.

The research results showed that the “Find, Notify, Pay Drive-Thru” system, operated by a multidisciplinary team, enabled COVID-19 patients to receive treatment within 24 hours. The process began with the notification of ATK test results via the Line system, followed by screening and registration in the CMC-19 system, scheduling of antiviral medication pick-up via Drive-Thru, and self-care at home (Home Isolation), with symptoms monitored through online channels. The system successfully screened and registered 2,077 asymptomatic COVID-19 patients (classified as green group), with 100% receiving medication via Drive-Thru within 24 hours of entering the system. This system helped save 6,900 THB per person in medical expenses, totaling 14,331,300 THB. Additionally, service users expressed a very high level of satisfaction with the system.

In conclusion, the “Find, Notify, Pay Drive-Thru” system is an innovative service that facilitates rapid and efficient access to COVID-19 treatment, reduces the spread of the virus, and lowers medical costs, making it an appropriate response to medical emergencies.