Implementation Outcomes of LINE Official Account PED Khon Kaen HI for Caring Pediatric Patients with COVID-19 at Home

Authors

  • Amnuayporn Apiraksakorn Khon Kaen Hospital
  • Kanokwan Sriruksa Khon Kaen Hospital
  • Pathra Ruechuwararak Khon Kaen Hospital
  • Ussanee Sri-rompotong Khon Kaen Hospital
  • Chatchai Suesirisawad Khon Kaen Hospital
  • Apiwan Sirikanerat Khon Kaen Hospital
  • Patamawadee Sudsaard Khon Kaen Hospital
  • Pimwalan Kachintak Namphong Hospital
  • Denpong Soodphakdee Khon Kaen University

Keywords:

COVID-19, home isolation, application, LINE official account, pediatric patients

Abstract

Background: Coronavirus disease 2019 (COVID-19) pandemic has been widespread in many waves in Thailand. After implementation of the home isolation policy, we havedeveloped the application for telemedicine.
Objective: To evaluate the outcomes of LINE official account PED Khon Kaen HI for caring pediatric patients with COVID-19 at home.
Method: A cross-sectional descriptive study was investigated. The LINE user characteristics, including age,sex, the new friend path, number of new users, chat messages, and consultation issues from 15 January to 31 May 2022, were collected, and analyzed. The content analysis of consultations and questions related to childcare was performed and reported.
Results: The LINE official account PED Khon Kaen HI had 1,045 users, 39 of whom were medical personnel, and 5016 chat messages. Most of the users were female (75%), aged 30-34 (24%), and in the Northeast (94%). The month with the highest number of chat
messages/ users wasinApril (2404 times/545 users). The most common consultations were(1) symptoms of pediatric patients with  COVID-19 such as high fever/ cough/ runny nose (51%), and vomiting/ diarrhea (15%), (2) how to care pediatric patients with COVID-19, such as how to give medicine/ favipiravir (39%). Eight patients (0.8%) were transferred to the emergency room and admitted to the nearby hospital.
Conclusion: Implementing LINE official account PED Khon Kaen HI in counselling the caregiversfor caring pediatric patients with COVID-19 at home facilitatessuccessful home isolation. Frequently asked questions and consultations can be used to develop handouts or patient educational materials that respond to the needs of caregivers and may apply to further development of telemedicine technology in the other disciplines

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Published

2023-03-31

How to Cite

Apiraksakorn, A. ., Sriruksa, K. ., Ruechuwararak, P. ., Sri-rompotong, U. ., Suesirisawad, C. ., Sirikanerat, A. ., Sudsaard, P. ., Kachintak, P. . ., & Soodphakdee, D. . (2023). Implementation Outcomes of LINE Official Account PED Khon Kaen HI for Caring Pediatric Patients with COVID-19 at Home. Thai Journal of Pediatrics, 62(1), 45–51. retrieved from https://he04.tci-thaijo.org/index.php/TJP/article/view/1055

Issue

Vol. 62 No. 1 (2023): January-March 2023

Section

Original Articles

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