Guideline for Service Quality Development of Chiang Rai Provincial Public Health Office Ethics

Abstract

This research employs a mixed-methods research design to investigate the quality of ethical human research service provision at the Chiang Rai Provincial Public Health Office and explore avenues for its enhancement. The study targeted service recipients from November 11, 2023, to January 31, 2024, divided into two sample groups: 1) a quantitative research sample group consisting of 63 individuals, and 2) a qualitative research sample group consisting of 5 individuals. The sampling was purposive, and data were collected using a questionnaire for quantitative data and deep interviews for qualitative data. Quantitative data analysis employed statistical methods such as percentages, means, and standard deviations, while qualitative data analysis utilized content analysis and triangulation.

            The study findings reveal that the overall quality of ethical human research service provision at the Chiang Rai Provincial Public Health Office is at the highest level. Suggestions for enhancing the quality of service provision include: 1. Developing an easily accessible and fast-response ethical research website. 2. Providing training for service providers in counseling skills to enhance trustworthiness. 3. Developing an online service system to facilitate rapid advice and consultation. 4. Training and developing the capacity of service providers and research ethics committees to instill confidence in service recipients. 5. Tailoring care and attention to individual service recipients' diverse needs, with post-service satisfaction evaluations. These recommendations serve as a basis for the Chiang Rai Provincial Public Health Office to continuously improve and enhance the effectiveness and quality of service provision moving forward.