The Improvement of the Disbursement for Payment to Creditors in Maharat Nakhon Ratchasima Hospital

Abstract

          Every fiscal year, Maharat Nakhon Ratchasima Hospital (MNRH) has much work in purchasing equipment and hiring with partners who are creditors. The hospital can not disburse for payment in time and the creditors may not be satisfied with these delayed processes. The financial unit of MNRH creates the new process to improve the disbursement for payment to creditors with electronic document systems. Materials & Method: The one hundred creditors of MNRH who had had more than one time contract in fiscal year 2010 were responsive to questionnaire. The data were analyzed. Results: The seventy participants (77%) were completely responsive. The time used in the old process was 48 days while the new process took only 10 days, 38 days saved. The majority of the hospital creditors have contract to the hospital one time per month 77.9%, get a cheque for disbursement of money 77.9%. And most of them (79.2%) agree with the new process of payment and have good satisfaction (mean 4.01+0.85). Conclusion: The development of the disbursement for payment to creditors of Maharat Nakhon Ratchasima Hospital had good quality and performance for providers and service recipients especially in responding to demand.