A Study of Quality of Patient Referral System at Damnoensaduak Hospital, Ratchaburi Province

Abstract

The purpose of descriptive research was to evaluate the quality of patient referral system at Damnoen Saduak Hospital, Ratchaburi province. The population was Emergency RNs at Damnoen Saduak Hospital as a referring hospital and Emergency RNs at the receiving hospital, the service recipient 64 cases. It takes 3 months to store data from March 1, 2017-May 31, 2017. The instruments of the study consisted were used: 1) Checklist form, 2) processes and procedures of the referral system, 3) patient outcome, and 4) patient satisfaction. The content correctness check from 5 experts, the reliability were .93. Data were analyzed by using descriptive statistics,  frequency, percentage, mean, and standard deviation.The results as follow 1) The quality of patient referral system, it was found that the patient referring process were unable to complete within 40 minutes 56.25 and complete within 40 minutes 43.75 2) The compliance with guidelines and procedures of referral process, It was found that the patient acuity assessment according to the Levels of patient acuity criteria was 100, coordination of referrals, found that 82.81 was able to coordinate with the first destination hospital, and the preparation was completed with information and documents at 96.87.  3) The patient satisfaction were at high level (x̅= 4.70, S.D. = 1.54)